Refund policy
Return & Refund Policy
AutoVac.online
At AutoVac, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
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You may request a return within 12 days of receiving your order.
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The product must be unused, in original condition, and in its original packaging.
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Items that are damaged due to misuse or normal wear and tear are not eligible for return.
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To start a return, contact us at contactautovac56@gmail.com with your order number and clear photos of the product.
Once your return request is approved, we will provide return instructions.
Refunds
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After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 10-12 business days.
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Refunds will be issued to the original payment method used during purchase.
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Shipping charges (if any) are non-refundable unless the product was damaged or incorrect.
Damaged or Defective Items
If you receive a damaged or defective product:
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Contact us within 48 hours of delivery
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Send photos or videos as proof
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We will offer a replacement or full refund after verification
Order Cancellation
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Orders can be cancelled within 12 hours of placing the order
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After processing or shipping, cancellation may not be possible
Contact Us
If you have any questions about returns or refunds, contact us:
📧 Email: contactautovac56@gmail.com
📱 Instagram: @officialautovac
🌐 Website: AutoVac.online